Refunds, cancellation and delivery

Last updated: 13 October 2026

7-day refunds

Changed your mind about Soultied Plus? Ask within 7 days of paying and you get your money back in full. No questions asked.

• How: email hello@soultied.app with your code, or the payment number from your receipt (it starts with pay_ or order_). Writing from the email you paid with helps.
• When: refunds are started within 2 working days of your email. The money goes back the way you paid, usually within 5 to 10 working days depending on your bank.
• Once a payment is refunded, its code stops working.
• If you paid from outside India (through Dodo Payments), you can also reply to Dodo's receipt email. Dodo issues the refund as the merchant of record.

After 7 days

After 7 days, Plus payments aren't refundable, with two exceptions:

• If Plus stops working for you because of a problem on Soultied's side that can't be fixed, write in and you'll get a refund for the unused time.
• If you were charged twice for the same thing, you'll get the extra payment back whenever you tell us.

Cancellation

Plus never renews by itself, so there's nothing to cancel: when your 30 or 365 days are up, it simply ends. Watch parties and your Soultied place are free, and stay free; Plus only adds cameras and voice.

Delivery

Plus is digital and nothing is shipped. Your code appears on screen as soon as your payment goes through, and the Plus page keeps it on that computer afterwards. If you've paid but no code appeared, use “Lost your code?” on soultied.app/plus with your payment number, or email hello@soultied.app: you'll have it within one working day.